Difference Between Zoho Desk vs Zoho Ticketing System - Breaking Techno News

Zoho Desk and Zoho Ticketing System are both customer support software solutions from Zoho.

However, there are some key differences between the two products.

[{"selector":"#anim-30f5d4cb-2549-426f-8bc9-6c7343b71ea2 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(12.514648210040342%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-04a464da-fe47-4ce6-9040-ece1533fceff","keyframes":{"transform":["translate3d(-123.04965%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7f2bb7bc-4a9b-49f8-a81c-e9ccbd7705bd","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f5105b1b-22e7-443a-9153-dbd3f950b591","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}]

Similarities: 1. Both Zoho Desk and Zoho Ticketing System are cloud-based solutions,

[{"selector":"#anim-9f5d7e89-52f0-4f82-9136-6ebcef10b89b [data-leaf-element=\"true\"]","keyframes":{"transform":["translate(0%, 0%) scale(1.5)","translate(0%, 0%) scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-6dd4a0f9-2dd3-4077-804f-0858e6b3e6dc","keyframes":{"transform":["translate3d(-123.04965%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-06eb3d44-2461-47ba-b7f2-b1465592776d","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f0c5c678-26ed-47bd-96ad-9d2072fb12b6","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}]

which means they can be accessed from anywhere with an internet connection.

[{"selector":"#anim-99de94c3-5639-4457-a7ac-2c90590fade3 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(34.531249906136225%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-198678e8-ae6c-413b-88ba-d032dde8d4e8","keyframes":{"transform":["translate3d(-123.04965%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-bb4ff92b-e40b-4a0e-8df6-888638e25aae","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d90cd7c5-e008-4aab-b1ef-8959b410a2df","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}]

2. Both solutions offer a variety of features to help businesses manage customer support,

[{"selector":"#anim-b98228ec-fb3d-4581-b45c-7e514fb0b7f3 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(32.18749989191444%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}]

including ticket tracking, SLA management, knowledge base, and reporting.

[{"selector":"#anim-1c44249f-5c80-47f5-af66-5cedfe492f9f [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-34.1927082374153%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}]

3. Both solutions are scalable, so they can be tailored to the needs of businesses of all sizes.

[{"selector":"#anim-2d1c56d3-4a52-4a4d-a3bf-085308f93827 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(32.42187489333662%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-7c4879b0-e7eb-469d-9202-c57ada577fb8","keyframes":{"opacity":[1,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-0485e925-d48e-4798-a2fb-58b2e1dc0613","keyframes":{"transform":["scale(3)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}]

Difference: 1. Zoho Desk is a more comprehensive solution than Zoho Ticketing System.

[{"selector":"#anim-ccd0120b-0f26-4c70-9455-96b37dbd41de [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-21.874999829338588%, 0, 0) translate(-25%, 0%) scale(1.5)","translate3d(0%, 0, 0) translate(0%, 0%) scale(1)"]},"delay":0,"duration":2000,"fill":"forwards"}] [{"selector":"#anim-76e7e8b4-cad8-410b-9238-facf7eab09ba","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-a86a75da-dd0e-4e1b-8325-860d89cee005","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}]

2. Zoho Desk is also more expensive than Zoho Ticketing System.

[{"selector":"#anim-3da92bb8-f310-4098-91fb-fa1abd3e1f44 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate(0%, 0%) scale(1.5)","translate(0%, 0%) scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-d5a17606-707a-41b2-9664-3a282f6f3809","keyframes":[{"offset":0,"transform":"translate3d(0, -711.35788%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.29,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.45,"transform":"translate3d(0, -200.03383585600002%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.61,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.71,"transform":"translate3d(0, -68.005813328%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.8,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.85,"transform":"translate3d(0, -25.537747892000002%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.92,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.96,"transform":"translate3d(0, -11.097182928%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":1,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"}],"delay":0,"duration":600,"fill":"both"}] Learn more