Zoho Desk is a cloud-based customer support software that

helps businesses streamline their customer support operations. 

It provides a single platform for managing customer tickets, email, social media, and chat conversations.  

Zoho Desk also offers a variety of features to help businesses improve their customer service, including: 

1. Ticket management: Zoho Desk helps businesses track and manage customer tickets.  

2. Email ticketing: Zoho Desk integrates with Gmail and Outlook to allow 

businesses to manage customer emails from within Zoho Desk. 

3. Knowledge base: Zoho Desk includes a knowledge base that businesses can use to store articles and FAQs.  

4. Reporting: Zoho Desk offers a variety of reports that 

businesses can use to track their customer support performance.